FAQ's

Give us a call to schedule an in person meeting to view the space. Or, if you are ready to go we can coordinate all paperwork remotely.

The Workspace address can be used on state filings as listed below. Keep in mind that if you terminate your virtual office service you will need to remove the TRUE Space virtual office address from all use, including on your state filings. This is typically an easy process and we provide guidance on making these filings when we received a 30 day notice of cancellation for a virtual office.

WORKSPACE ADDRESS USE ON STATE FILINGS
Business Mailing Address / Principal Office Address
(Georgia) Approved
(Texas) Approved

Corporation: Corporate Officers Address(es)
(Georgia) Approved
(Texas) Approved

LLC Manager's Address(es)
(Georgia) Approved
(Texas) Approved

LLC Organizer's Address
(Georgia) Approved
(Texas) Approved

Foreign LLC or Corporation's Mailing Address or Principal OFFICE Address
(Georgia) Approved
(Texas) Approved

Foreign LLC or Corporation's "Principal RECORDS Address"
(Georgia) Not Permitted
(Texas) N/A - Texas just uses mailing address

Registered Agent Address
The Workspace address can NEVER be used as the Registered Agent Address. TRUE Space offers a separate Registered Agent Service that uses a different address. The registered agent address requires that a person physically be at the address to received legal service of process during business hours.

3 months, after which agreements renew on a month-to-month basis.

Absolutely.

To receive a document that will meet "lease" requirements you need to rent a physical space (work space) that has physical identifier and is not shared with any other party with a minimum rental term of twelve (12) months. Fortunately, TRUE Space offers low cost Designated Desks, Cubicles, and Office rentals that can meet your "lease" needs. Our Designated Desks are the lowest priced work space option in the market that qualifies to provide a document meeting "lease requirements". NOTE: if applying for bank loans, most banks will require that you rent an actual office, not just a cubicle or designated desk.

As of Sept 2025 SAM.gov has altered their requirements and it now looks like they will not accept a workspace rental alone for SAM.gov address purposes. We are not sure, but it seems they now have a dual address system (potentially a mailing address and a physical address).

SAM.gov via FSD.gov now states
"Post Office (PO) Boxes, Mailbox Rentals, Virtual Addresses, Coworking/Shared Offices, Short Term Leased Spaces, Storage Units, and Mobile Offices will not be accepted for your physical address. In cases where you use one of these types of addresses, your entity's physical address in SAM.gov, a home address of an officer of the company or board member would be required."

Please share your experiences with us so we can better update this FAQ to help others.

TRUE Space work spaces are for general office purposes. The following is a list of business services NOT permitted at a TRUE Space location.
-Auto Brokers
-Bail Bonds
-Beauty Services (hair, nails, etc.)
-Child Treatment/Counseling/Testing
-Counseling
-Criminal Law Practice
-Criminal Rehabilitation
-Family Law Practice
-Home Healthcare
-Massage
-Medical and Non-Medical Patient Visit
-Production/Manufacturing
-CBD, Marijuana, Pharmaceuticals, Drugs, and related products
-Radio/Streaming Broadcast
-Recording Studio
-Retail (online retail is fine, but can not use office to store inventory or package shipments)
-Seasonal Tax
-Storage
The aforementioned unacceptable business services list doesn't cover every type of business that may be excluded. We try to be open to as many business types as possible. If your business is not a typical office environment business, give us a call to find out if it would be acceptable.

No. TRUE Space does not staff locations with a receptionist. But, we do display a directory with your business name and phone number listed so visitors can call when they are in the reception area.

Yes. As a general rule we do not offer package receiving services for our virtual office clients, but we can receive occasional packages for our Office rental clients. It is important to clarify that the allowance is an occasional delivery, not regular flows of product or other materials used for resale or distribution.

Absolutely if you have Workspace Rental. We even have special procedures to help our virtual office clients succeed with Google Business Profiles (GBP) verification.

Google Business Profiles (Formerly known as "Google My Business") is an awesome free advertising service for your business allowing your business to appear in Google search results and on the Google Map.
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TIPS:
Disclaimer: Google Business Profiles (GBP) is a Google product, not a TRUE Space product. We have no control over Google's product. We can not guarantee your business will successfully navigate Google's process to be listed on the Google Map. Google makes changes to their account creation and address verification process CONSTANTLY. We do our best to update our TIPS section as soon as we are aware of changes to help our clients. We typically hear about these changes from clients going through the process. It then takes time for us to verify the changes and post new information. These TIPS are just that..tips, and can not be considered a definitive or absolute set of instructions for success.

Google Business Profiles (GBP) Account Creation: Done online: search "Google Business Profile" and start the process. You will need a Gmail email for this process.

Types of Businesses: The sign up process will take you down several paths. The path will determine the validation process.

Easiest Path (Service Area): Businesses stating that they "Do Not have a store or office that clients visit" have the easiest threshold for verification. This is effectively a "Service Area" business. You will enter various cities where you conduct business and this represents your "service area". ADDRESS VERIFICATION: The Google verification requirement changes almost weekly. One week a verification video, made with your cell phone, is required, and the next there is no verification process at all. We are not sure if Google does this randomly or if their system just keeps changing that fast (most likely).

More Difficult (Store or Office Option): If you select that you do have a store or office where clients visit, you will be asked to enter an address. Note: Google does not by default include a suite number, so you must add the second line to the address. Also, Google often includes an incorrect Zip+4 extension for the address. Office buildings have a Zip Code "+4 digits that are for the building in general, and then they often have different "+4" digits for different floors or sections of the building. Be sure to enter correct data. This can be obtained via a "Look up a Zip Code" on usps.com. ADDRESS VERIFICATION: (Option 1): Google may offer a Phone verification where you enter your phone number and Google calls (immediately), they verify you are at the business address. Perhaps by using cellular "location" technology. Our recommendation is DON'T DO IT. We have never seen this verification method work. Possibly since clients are typically not at our office location when setting up their Google Business Profiles account. (Option 2): Video Verification. Requires that you have fixed suite signage with your business name, and "Management Access" to spaces within the location. TRUE Space offers options to help.

Successful verification via video requires demonstrating access to a "management area" in the TRUE Space office that is not open to the general public. Workspace rental clients already have access to their rented workspace. We recommend that you should also demonstrate access to the secure mail room (will require that you have turned in your USPS Form 1583 with ID's).

You will need to order and bring with you a 2" x 12" engraved nameplate with your business name (costs under $15 + shipping) to temporarily install in our in suite "Suite Sign" directory. The nameplate must be from a specific manufacturer to match the existing signage. Contact us at office@truesp.com or call us at 888-308-8783 to request the ordering information sheet. It typically takes 7-10 days to receive nameplates after ordering.

CAUTION: 3rd party services such as GoDaddy, are trying to help people boost their website search engine optimization (SEO) by connecting a website to a Google Business Profiles (GBP) account. It is important to note that simply by including your website on your GBP you achieve the same result. These 3rd parties attempt this process by offering an overlay template to fill in the GBP setup without leaving their website. This tends to further confuse the GBP setup process as their terminology is often different from Googles (which changes all the time). This has caused people to make the wrong selections that eventually leads to the inability to verify the address with Google. We recommend just setting up your GBP account independently instead of using 3rd party links.

See our other FAQ on this subject for more information on the Google My Business address verification video process.

Be sure to read our other FAQ on this subject as this information follows critical information in our other FAQ.

Disclaimer: These TIPS are designed to help you through the Google Business Profiles verification process. This is a Google product and Google maintains control of this very challenging and ever changing process. TRUE Space can not guarantee you will successfully get your business verified by Google. Success and failure are typically dependent on your ability to initially set up your Google Business Profiles account, read in great detail Google's requirements, and read and understand the TIPS provided by TRUE Space.

TIPS on Google Video Verification:
We created the below guide to help you successfully navigate the creation of a verification video for Google. Success will be based on your mobile phone video skills and following Googles very specific instructions. Successfully getting a video approved by Google is challenging. The video is shot from your phone, while you are connected to your Google account, using their "in website/app" video system. It is best done at the same time you create your Google Business Profiles account.

PREP WORK:
• Signage: Google requires physical attached signage with your business name in the suite. Bring your 2" x 12" engraved sign showing your business name to install on the SUITE SIGN inside our suite reception area. See end of this FAQ for more info on this sign requirement and how to order.
• If renting a desk for the verification process, print on paper an 8.5" x 11" (horizontal) sign with your business name and logo (preferred).
• Website (If you have a website): Add the business address on your website. Then register your website with Google Search Console, then request that it is crawled by Google. Wait till it has been crawled before doing your verification video.
• Mail Room access requires a completed USPS Form 1583 and ID's on file To get access to this secure area, you must have provided to us your signed USPS Form 1583 and ID’s, and that form must have been reviewed and accepted. The form effectively enables us to deliver mail to you, and with it we can give you access to the Mail Room. Request a Mail Room door code just prior to filming your video so you have the current door code.
• Management Access: Google requires "management access" to be demonstrated. Show you have access to open the secure office where your desk or office is located. Additionally, in the same video you will also want to show you have access to the secure Mail Room (more information below).

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Cross Validation: We suspect that Google cross references your business website to see if it is displaying the address. Additionally we suspect that Google cross references official government databases to see if your business is legally registered at the address. If you are an LLC, or corporation, or limited partnership, your principal office address or mailing address on your secretary of state filing for your entity should match the business address used on your Google Business Profile account. This has been a deciding factor in verification successes and failures. If you need help changing the address on your state filing TRUE Space offers this corporate filing service. See our Corp Filing Tab.
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MAKING THE VIDEO
Google Verification Video (ideally 1-2 minutes, max 5 minutes) shot using your mobile phone while connected to your Google Business Profiles account.

Set up the desk workspace or your office to show you are working in the space.
- Know the code to enter the secure areas.
- Temporarily install your 2" x 12" sign in the sign board in the TRUE Space reception area.

Pre walk/test shoot the video so you know how to shoot it to try to avoid showing the TRUE Space signs to avoid confusion with Google. We recommend that you don’t speak in the video. It is important that you have a fully charged phone battery to help avoid lost cellular data signal while ascending in elevators.

• Start outside and video street sign if one exists, if no street sign do a quick 360 view and then video building exterior and building # on the exterior of building or of the building monument sign near the street.
• If you rent an Office (show your company name on the building lobby directory).
• Take elevator if needed (show pushing correct button for the floor)
• DON'T video the suite number outside our suite if the sign says "TRUE Space" (some do, some don't)
• DON'T video your business name on the TRUE Space printed or video monitor directory as that can cause confusion due to the other businesses listed on the directory.
• DO video the Suite Sign inside our reception area where you installed your your 2" x 12" business name plate.
• Walk to the mail room and show that the door is locked. Enter the code and show that you can open the door. Don't go into the Mail Room or show the inside. You are just proving that you can open the door.
• Walk to the secure area (desk area or office) and show that the door is locked by turning the handle, then show that you are entering a door code for entry to prove you have access. For offices with keys, show that you can unlock the door with the key. Briefly video the "work area" you set up for yourself.

RULES
Don't move furniture; move our signs; hang any signs other than the 2" x 12" nameplate in the Suite Sign, and 8.5" x 11" paper sign in the plastic holder above a rented desk. Don't move or cover our existing signage or displays. Don't utilize other desks or offices in our spaces that you have not rented, including our reception desk. No food or drink are permitted, and no pets or animals are permitted (no exceptions). Any of the above will result in termination of TRUE Space services. We regularly review security camera footage for these violations. Don't lose TRUE Space access by breaking the rules, just as you are getting verified with Google!

Ordering Your 2" x 12" name plate sign customized with your business name To display your business name on the "Suite Sign" in the TRUE Space reception area. Contact TRUE Space at Office@truesp.com. Request 2" x 12" Name Plate Ordering instructions and include your business name. We will send you the instructions PDF. You can also call to make this request to have the PDF sent via email. Please follow the nameplate ordering and design instructions carefully. Have the nameplate shipped to your home. The cost is under $15 + shipping. (averages about $24 total).


PROBLEMS? We hear from clients that some are successful with the verification video on the first try and find the process easy, while others require multiple attempts. Some clients just can't seem to get approved. Don't try to trick Google. If you try hanging a sign with your business name near the building directory, near the elevator, or on a hall wall or door, taped to a door, or place your sign over other signs, or set up a 'stand up' business name sign, or any other way to try to game the system, your video will be rejected. They see these tricks every day and know they are red flags.

In most cases yes. TRUE Space locations are actual physical locations, and the address is a standard real business address recognized by the US Post Office. But, for situations like applying as a US Government Contractor (SAM.gov), loan applications, and banks, the Workspace address does not qualify as a physical address.

More about using the address with banks:
Recently, most brick and mortar banks have begun adopting the new online banking rules requiring a new data field called "physical address", and that "physical address" can not be an address at a facility that rents office space like TRUE Space. But, the bank account Mailing Address can be a virtual office address so all statements, bills, tax documents, and checks can use the virtual office address.

The evolution of banks disallowing a virtual address as a "physical address" stems from the failure of some online "banks". When those banks failed, the government rescue via the FDIC could not contact many thousands of account owners who had used virtual offices, because many had closed or abandoned their virtual office accounts, and forgot to update the address with the bank. So now, per online banking rules, also being adopted by many brick and mortar banks, an address not associated with a shared workspace, executive suites, or virtual office ("Commercial Mail Receiving Agency" in Post Office Terminology) must be provided as the "Physical Address", and the Workspace address can be used as the "Mailing Address" on the bank account. Thus, all statements and tax documents go to the mailing address, checks can use the virtual office address, and the home address (physical address) is just on file on the bank account, for compliance with the rules in case the bank fails and they need a way to directly contact the account owner.

Yes for brick and mortar banks as the account mailing address. Sometimes for online banks as the mailing address.

TRUE Space has thousands of clients using nearly every bank in the markets we service. As of 2025 most banks now have two address fields on business bank accounts "Physical Address" and "Mailing Address". The "Physical Address" field is a new data field used within a business bank account to provide a means for the FDIC to return funds to the rightful owner if the bank fails. The Physical Address can not be a PO Box, Mailbox, or virtual office address, and should be the home address of the business owner, officer, LLC member, or board member (more on this below). Tell the banker you also have a Mailing Address (otherwise they just default the physical address into both fields). Use the TRUE Space address in the "Mailing Address" field so it appears on bank statements, tax info, and bank card statements. Be sure to tell the bank to use the virtual office address as the address on your checks).

What if I just give my bank (Brick & Mortar) my TRUE Space address as the "Physical Address" and it says it can't accept the address as a "Physical Address"?
This is normal, use it as the Mailing Address. Starting in 2025 a new bank account data field called "Physical Address" is now required by most banks. Although the TRUE Space address is a "physical address", most bank systems will not accept the workspace address as a "physical address" since it is associated with a virtual office, executive suites, or shared space business (Commercial Mail Receiving Agency). The home address of the businesses owner, officer, LLC member, or board member is used in this data field. This extra address requirement is a result of new banking laws that went into effect after the failure of several online banks in 2023 and 2024.

HISTORY: In 2023 and 2024 some online "banks" failed that weren't actually FDIC insured, but advertised as if they were. The US Government moved in with the assistance of FDIC to help the return funds to account holders. Many account holders had used virtual offices, shared workspaces, executive suites, etc. that they at some point closed or abandoned. But, they forgot the critical step of updating their address with their bank. The FDIC attempted to contact those account holders by mail, but mail was returned to the FDIC as undeliverable. To prevent this from happening in the future, rules were passed that mandate that a "physical address" (can not be a virtual office, executive suite, shared space, etc./CMRA address) be placed on every online "bank" account. Since most brick & mortar banks are now transitioning to have some online functionality, many are adopting those rules into their regular operations to ensure compliance. So although the TRUE Space address can not be used as a "physical address" with most banks, it can be used as the Mailing Address on the bank account. So all statements, tax notices, addresses on checks, etc. still reflect the mailing address and the physical address just resides in the bank's system to meet the compliance rules in case the bank ever fails.

Simply provide your home address (address of business owner, officer, LLC member, or board member) as the physical address and instruct the bank to use your workspace address as your Mailing Address. Depending on the bank's system, you may need to provide the PMB# we assign to you when your account is created.

Personal Accounts: If the bank offers you a free personal account along with your business account, be sure to use your home address as both the account and mailing address for that personal account. Otherwise mail for that account would be addressed only to your personal name and would not be able to be received at TRUE Space.

Online "Banks": All online banks will require a physical address (home or an office where you hold a real lease). Some also permit a Mailing Address where you can use the workspace address. (see History section above).

Non-US Clients Interested in Setting Up Online Bank Services: Without a personal U.S. Home Address you can't use the split Mailing Address / Physical Address option mentioned above. The only option for businesses owners located outside the U.S. to use an online bank is to have someone allow you to use their home address in the U.S. or to establish a real office lease to prove a physical address. Then use the virtual office address as your account Mailing Address.

Don't Forget: When opening a business bank account, if your business name uses the suffix "LLC", "Corp", "Corporation", "Inc", or "Incorporated", etc. they will expect you to provide a copy of your formation document received from the Secretary of State. Only entities registered with the state have the legal right to use any of those suffixes.

Addresses associated with a virtual office, executive suite, shared space, etc. can be used for forming an LLC, but can not be used in the new "physical address" data field that is now required when opening any type of bank account.

Online banks now require a "physical address" because several online "banks" failed in recent years. Many account holders had used virtual office, executive suite, or shared workspace addresses. Thousands of account holders had stopped paying for those address services, or closed the accounts, but never updated their address with the online bank. When the bank failed, the FDIC tried to mail notices to those account owners, but the mail was returned to sender as undeliverable. So new banking laws were added to require a new "physical address" in addition to the business Mailing Address.

TRUE Space addresses can be used as the "Mailing Address" and this address will show up on bank statements, tax statements, bank card statements, and can be used as the address on checks. But, an actual physical address (home or commercial with a lease) of the business owner, officer, or board member, must be used to meet in the "Physical Address" field.

Each office has a maximum capacity specified on the information page for that specific office. There is a monthly "Additional Person in Workspace" cost for each person in excess of 1 that you have working in the space or who has access to enter the office.

The maximum occupancy for an office is listed on the specific office information page. You may have up to that limit in your office at any one time. But, team meetings typically should be held in the conference room due to voice volumes that exceed normal office usage and which could negatively impact others in the TRUE Space office.

In general Yes. You have a locking entry door for controlled access and locking file storage. But, from experience, you typically would need to bring in a much larger locking file cabinet to effectively store medical records/files.

Yes, but all items must be approved with the TRUE Space Office Manager. Large items like couches are not allowed. Furniture items can only be brought in to the building outside of normal business hours and special procedures need to be followed (elevators, doors to be used, etc.). No TRUE Space furniture can be removed from the office.

Space heaters are not allowed in any TRUE Space office.

No. Cubicles are designed to be single person work stations. We do understand that you may briefly have a need to meet with your worker in the cubicle to get them set up or to transfer information briefly. The key is to be discreet and respectful of others in the work area so as to not disturb them in their work. If you need to conduct a longer meeting the conference room can always be rented.

Cubicles are a great low cost way to get your business out of the house or a place to staff your first employees. Some common cubicle uses we have seen include: phone receptionist; operations coordinator; scheduler; logistics; attorney; paralegal; researcher; programmer; web developer; tele-sales; call center services; thesis work; general small business operations; remote worker; contract worker, etc.

Additionally, many use cubicles to establish a physical business address to comply with SAM.gov requirements when applying for government contracts or grants.

Designated Desks are classified as “Silent work stations”? But if no one else is in the desk area/room it would not be a problem to make or receive a phone call. The silent work station rule helps eliminate distractions for people working nearby.

No, desks are personal work stations and are considered “silent work stations”.

A maximum of 2. There is a monthly Additional Person charge of $25.00 for more than one person.

Generally No, but computer monitors, keyboards, and docking stations are permitted provided you keep them looking clean and cables neat and orderly. Designated desks are in shared areas so everything needs to be put away into your locking file cabinet when you are not there.

There are many uses, but most commonly they are used for the following:
- Quiet independent work stations for business owners or their employees
- Establishing a physical business address for compliance with contracts
- Establishing a physical address to be eligible to apply for financing (Designated Desks meet the minimum threshold requirement for some lenders, while banks typically require an actual office rental)
- Commonly used to establish a physical business address to comply with SAM.gov requirements when applying for government contracts or grants.

Cancellation is easy. Just email us at Office@truesp.com giving 30 day notice of cancellation (be sure to include your business name).

Keep in mind that all rental terms are full calendar months and rental periods always end on the last day of a calendar month. Giving 30 day notice of cancellation on July 15th results in an August 31 last day of service. Additionally, if giving notice on the 1st day of a 31 day month it is possible to end your agreement that month (Example: Give notice on January 1st, last day of rental can be January 31st.

All cancellations are subject to the minimum rental term specified in your rental agreement.